1. Validity and scope of application
1.1 These terms and conditions apply to all legal transactions between the customer (hereafter Buyer), and online web store www.raruroccaforte.com , which represents Raru Roccaforte OÜ reg. nr.12649094 (hereafter SELLER), Akadeemia tee 14-21, Tallinn, 12611, Estonia.
1.2 In addition to Terms and Conditions, the legal transactions concluded in shopping at the online store, are subject to the laws of the Republic of Estonia.
1.3 SELLER reserves the right to change the Terms and Conditions and the price list, in order to ensure the development of the online store and its best and safest use. The changes in the Terms and Conditions and in the price list take effect the moment they are published at www.raruroccaforte.com. In case the Buyer completed their order before the changes in the Terms and Conditions were enforced, the Terms and Conditions in effect at the time of the order apply, except when the laws or Terms and Conditions see otherwise.
2. Shopping bag and how to order
2.1. To order choose products from www.RaruRoccaforte.com online store by adding them to the shopping cart. The product moves to the shopping cart, when you click ADD TO CART. Add possible discount coupon.
2.2. Click SHOPPING CART in the upper right corner to verify and review the contents. Click CHECKOUT.
2.3. Fill out billing and shipping information including your e-mail address, add your discount coupon code and click CONTINUE TO NEXT STEP.
2.4. Accept terms and CONTINUE TO NEXT STEP.
2.5. Review your order and continue by pressinf PLACE ORDER button.
2.6. Pay your order by following the instructions. You will receive e-mail notification of your order.
2.7. Communication between parties takes place by e-mail or telephone. The customer agrees to monitor their e-mail after the purchase. The contact information for Raru Roccaforte can be found at www.raruroccaforte.com. A binding purchase agreement becomes effective when the customer has placed an order. The system confirms the order automatically by e-mail
2.8. Our customer register is confidential and SELLER agres not to disclose information to parties other than those mentioned in the contract.
2.9. The Buyer is required to submit only truthful information when ordering. If the buyer has submitted incorrect data, Seller shall not be liable for the consequences that may arise.
2.10. When placing an order, the buyer confirms that he is aware of Terms and Conditions of sale and purchase agreement.
3. Pricing, Product delivery and shipping
3.1. All Seller prices are in Euro and include VAT. The seller has the right to unilaterally change prices and discounts. If the buyer sends the order before the price change, buyer must pay the price, which was at the moment of ordering.
3.2. Product price does not include delivery fee, which depends on the customer’s choice of delivery method.
3.3. Postage/delivery fee according to the delivery method as follows:
3.3.1. Itella SmartPost: Estonia – 3,7 eurot, Finland – 13 euros
4. Payment
4.1. Order must be paid with either by bank transfer or Paypal to Seller‘s bank account.
4.2. After placing the order, Seller will send an e-mail to Buyer, in which there be included Seller bank account details. If the customer does not pay for the order within 2 days from the order being placed, Seller has right to cancel the order.
4.3 Until order full payment is received (along with delivery fee, and other additional fees), the goods/products belong to Seller.
5. Delivery of goods
5.1. The ordered goods arrive according to the customer’s choice of delivery method:
5.1.1. Regular post with tracking number
5.1.2. Itella Smartpost (only available to Scandinavia or Baltic states)
5.2. Seller is not responsible for parcel delivery delay, if the delay is caused by the fault of the postal service providing company or force majeure.
5.3. If the customer choses Regular post with tracking number, customer must make sure that both the package and the contents of the package is not damaged. This must be done when receiving the package. If the product is damaged, this must be reported at the postal office immediately before signing papers for the package. After that you need to immediately contact the seller, who will communicate with postal service.
5.4 If the buyer does not report damages to postal service upon receiving the package described in Section 5.3, Seller shall not be liable for any damage caused.
6. Order cancelation and the Customer right to return goods
6.1. The seller has the right to cancel the Customer order, if the Customer does not pay for the order within 2 days after placing the order.
6.2. The seller has the right to withdraw from the contract if the ordered goods can not be delivered to customers (primarily due to out of stock). Customer is informed of this as soon as possible by phone or e–mail. Amounts paid by the Buyer will be returned promptly, but not later than 14 days after notification.
6.3. Buyer has right to return the product no question asked withing 14 days after receiving the product.
6.3.1. Before returning the products Buyer must contact Seller and submit application of returning the goods. Form is provided by the Seller, after contacting the seller. After application is submitted goods must be returned. The application must be submitted along with an invoice number, the returned product, reason for return and Buyers bank account number or paypal account name.
6.3.2. The ordered goods must be returned to the Seller by Regular post with tracking number.
6.3.3. The buyer is obliged to return the goods in original packaging with all the markings of Raru Roccaforte and manufacturer to the address
Akadeemia tee 14-21, 12611, Tallinn, Estonia.
6.3.4. If the Buyer has removed the product Raru Roccaforte or manufacturer Marks and signs, the Buyer has no right to return the product to the Seller.
6.3.5. The Buyer must open the package very carefully and must not damage the package. If the product is damaged when opening the package, the Buyer has no right to return the product back to the Seller.
6.3.6 Returning postage fee will not be payed back to the Buyer. Buyer sends the product back at his own expense.
7. Liability and Force Majeure
7.1. Seller is liable to Buyer, if the damage incurred by the Seller to the Buyer in breach of these terms and conditions.
7.2. Buyer liable to Seller, if the damage incurred by the Buyer to the Seller in breach of these terms and conditions.
7.3. Neither of the party is liable to the other party for his behavior, and shall not be deemed a breach of these terms and conditions of any of its obligation due to the delay or non-delivery, if the delay or non-delivery reason was not in control of the party (force majeure).
8. Claim
8.1. Under Estonian law, if the Buyer discovers deficiencies in the product within 2 years after purchase of the product, client has right to report a claim to Seller.
8.2. Seller is not responsible:
8.2.1 if the deficiencies are caused by incorrect use of the product;
8.2.2. if deficiencies occurred because of not carefully opening the package;
8.2.3. if the deficiencies are caused by incorrect handling of goods, misuse;
8.2.4. if deficiencies are result of normal wear and tear;
8.2.5 if the deterioration of the product or damage is caused by the fault of the user of the product.
9.4 Buyers personal data is processed by Raru Roccaforte OÜ, registration number 12649094, location Akadeemia tee 14-21, 12611, Tallinn, Estonia.
10. Other terms and conditions
10.1 In all matters not covered by these Terms and Conditions, Estonian law is applicable.
10.2 All disputes between the agreement parties shall be resolved by the applicable court of law. Legal proceedings may be initiated upon exhausting the complaint process. All disputes and disagreements must be resolved through negotiation between parties. If a dispute can not be settled by mutual negotiations, both the Buyer and the Seller has the right to seek legal redress from the courts.
